We're looking for a customer-focused and commercially minded professional who enjoys building relationships, supporting others and delivering excellent results. You'll be someone who leads by example, takes ownership and thrives in a fast-paced environment where no two days are the same.
To be successful in this role, you'll have:
- Significant experience in a customer service, account management or client relationship environment.
- Experience managing complex customer queries, complaints and escalations.
- A proven ability to build strong customer relationships and support account retention and growth.
- Experience coaching, mentoring or supporting colleagues to improve performance and service delivery.
- Experience working towards service, retention, quality and growth targets.
- Strong communication and stakeholder management skills.
- The ability to identify process improvements and solve complex problems using sound judgement.
- Strong organisational skills, with the ability to manage competing priorities and perform effectively under pressure.
- Confidence using data and insights to support decision-making and continuous improvement.
- A full UK driving licence.
Most importantly, you'll be passionate about delivering outstanding customer experiences, helping your colleagues succeed and contributing to the continued growth of the Denplan business.