At Simplyhealth, we're on a mission to improve access to healthcare for all in the UK. As a Practice Support Advisor, you'll play a key role in supporting our member dentists and practice teams, helping them get the most value from their Denplan membership while delivering an exceptional customer experience.
You'll be the day-to-day point of contact for dental practices, building strong relationships and providing support across a range of enquiries and requests. Working closely with Business Development Consultants and internal teams, you'll help practices maximise their membership, support retention activities and ensure customers receive a professional and efficient service.
This is a varied role where no two days are the same. You'll combine relationship management, customer support and administrative expertise to help practices succeed while contributing to the wider growth and success of the Denplan business.
Key responsibilities include:
Responding to telephone and email enquiries from dentists and practice teams.
Building and maintaining strong relationships with member practices.
Supporting practice retention by delivering excellent service and responding proactively to customer needs.
Processing practice requests and maintaining accurate customer and practice records.
Championing new systems, digital tools and self-service solutions.
Taking ownership of customer enquiries and resolving issues efficiently.
Working closely with Business Development Consultants to support practice growth plans.
Promoting relevant Denplan products and services where appropriate.
Attending Denplan events and building relationships with member practices.
Supporting continuous improvement initiatives and contributing to team objectives.