Senior Client Executive in Andover

Andover

Not Specified

21 Jun 2026

19 Jun 2026

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Senior Client Executive

About The Role

Senior Client Executive

Permanent Role

Location – Hybrid with once weekly travel to Andover

Salary- £30,000 to £37,000

Hours – Monday to Friday 9am to 5pm

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health and make the most of their well-being. Added to that, we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

The role plays a critical part in ensuring a consistent, high-quality servicing experience for brokers and clients. The role provides senior oversight of client servicing activities, supporting the Client Executives in delivering strong relationship management, effective issue resolution, and operational excellence.

Acting as the escalation point for complex servicing matters and complaints, the Senior Client Executive ensures issues are resolved efficiently while maintaining strong broker and client relationships. The role also focuses on improving service quality and consistency by identifying trends in feedback, implementing best practice servicing approaches, and standardising tools and templates used across account management.

In addition to oversight and quality management, the role supports the development of client-facing teams through coaching, guidance, and training, helping build capability and ensuring teams are equipped to deliver proactive and effective broker servicing.

The role will also lead servicing for a small portfolio of strategically important client accounts that require senior relationship oversight.

What’s in it for you

As well as a competitive salary, our benefits package includes:

Group bonus scheme

Generous pension with a 6% pension gift from us

36 days holiday (with the option to buy and sell a further 5 days)

Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)

Your own health plan

Access to a wellbeing hub

Shopping discounts

Recognition awards healthcare scheme healthcare scheme

Give as you earn

3 volunteering days

We have a head office in Hampshire, and as a minimum, you will be expected to work one day a week from the office. The remainder of the day-to-day work can be handled remotely, but there will also be times when we need to come together in the office more frequently to collaborate, attend training sessions, inductions, briefings, and more.

About You

What we’re looking for:

- Strong experience in client relationship management, account management or broker servicing within a commercial environment.
- - Proven experience managing complex client relationships and resolving escalated servicing issues.
- - Experience working in a regulated or customer-focused environment with an understanding of complaints management and service governance.
- - Demonstrated ability to coach and develop client-facing teams.
- - Experience implementing service improvements, frameworks or operational best practice is highly desirable.
- - Ability to mentor, coach and develop team members to enhance client servicing capability.
- - Strong interpersonal skills with the ability to build credibility and trust with both internal teams and external stakeholders.
- - Ability to manage complex situations, identify root causes of issues and implement practical solutions.
- - Strong attention to detail with the ability to identify service improvement opportunities and implement best practice approaches.
- - Excellent communication skills with the ability to influence stakeholders and provide clear guidance to teams.
- Ability to manage multiple priorities while maintaining a strong focus on service quality and delivery.

Your Recruitment Journey

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

Screening call with Talent Acquisition Team
Interview with the hiring manager and team
Offer

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected].

Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.

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