Denplan Helpline And Insurance Customer Advisor

Denplan Helpline and Emergency Customer Advisor

Contract –  12 months Fixed Term Contract   

Location - Hybrid with travel to Andover office as needed

Salary- £26,936 (£14.80 per hour)

Hours – Monday to Friday 9am to 5pm

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.   

This is a predominantly telephone-based role where you’ll help customers access emergency dental appointments quickly and efficiently in times of need.

What you’ll be doing:

• Handling customer calls through our 24-hour emergency helpline
• Providing reassurance and support to customers in urgent situations
• Arranging emergency dental appointments with practices
• Processing customer information accurately in line with policies and procedures
• Delivering a positive and professional customer experience

What’s in it for you 

As well as a competitive salary, our benefits package includes:  

• Group bonus scheme  

• Generous pension with a 6% pension gift from us  

• 36 days holiday (with the option to buy and sell a further 5 days)  

• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more) 

• Your own health plan 

• Access to a wellbeing hub 

• Shopping discounts 

• Recognition awards  healthcare scheme healthcare scheme 

• Give as you earn 

• 3 volunteering days  

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. 

What we’re looking for:

• Confidence communicating over the telephone
• A kind, empathetic and customer-focused approach
• Strong attention to detail
• Ability to work independently from home
• Good problem-solving and organisational skills
• A private workspace and reliable internet connection

This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service.

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success. 

Your process 

• Screening call with Talent Acquisition Team  

•  Interview with the hiring manager and team 

• Offer 

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected].” 

Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.