Customer Service Associate (Simplyhealth Funding Services)

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

The Customer Service Associate (SFS) plays a key role in delivering a high quality, proactive and solutions focused support experience for dental practices and their patients using Simplyhealth Funding Services. 

This role acts as the front line of customer support, ensuring enquiries, complaints, and operational issues are resolved efficiently and empathetically. Working closely with internal teams and external partners, this role helps shape a new customer service capability for SFS while supporting the continuous improvement of our products, processes, and customer outcomes. 

Key responsibilities

• Resolve a wide variety of incoming enquiries with professionalism, clarity, and empathy.
• Support dental practices by investigating issues, collaborating with internal teams, and helping find effective solutions.
• Manage and resolve complaints, escalating complex cases appropriately while ensuring high-quality outcomes.
• Maintain accurate, audit‑ready records within CRM and case management systems
• Identify recurring patterns and contribute to continuous improvements in processes, systems, and customer experience.
• Work closely with operations, product, engineering, and compliance teams to ensure customer feedback shapes the future of SFS.

To be considered you must have:

• Experience in a customer service or operations role (financial services, healthcare or regulated environment desirable). 
• Strong communication skills, both written and verbal. 
• High attention to detail and accuracy. 
• Ability to manage multiple tasks and prioritise workload effectively. 
• Customer-focused mindset with a commitment to delivering good outcomes.
• Comfortable working with policies, procedures and regulatory requirements

Our dream candidate might also have:

• Experience handling complaints 
• Knowledge of a regulated service environment 
• Experience managing and resolving complex customer problems  
• Strong IT and systems skills (CRM / case management systems). 

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 36 days holiday (with the option to buy and sell a further 5 days)
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards healthcare scheme healthcare scheme
• Give as you earn
• 3 volunteering days

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. For this roe you can expect to be in the office a day a week.

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

• Screening call with Talent Acquisition Team
• Virtual Interview with the hiring manager and team
• Aptitude assessment
• Presentation/case study with the hiring manager and team
• Offer

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected].”

Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.