Dental Claims Handler

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.  

As a Dental Claims Handler, you’ll be responsible for handling the Denplan Trauma workload in line with our policies. You will be dealing with customers and dental practices through various channels (telephone, email, online and paper) whilst offering a positive experience.

Key responsibilities

• Ensuring the Denplan Trauma workload is dealt with effectively, including staffing the Denplan Trauma phone line.
• Display excellent communication skills with key internal and external stakeholders and be comfortable to face in to difficult conversations.
• Ensuring workload is handled accurately and against stretching targets to meet service levels.
• To provide excellent service by taking full ownership of claims and queries, following these through to a satisfactory conclusion.
• Managing our Denplan Trauma workflow, whilst providing both our dental practices and internal teams with specialist support, advice and at times, training.

• Have an understanding of our product offering, policies and procedures in order to support the team in determining the best outcome when handling each claim for both the customer and the business.

To be considered you must have:

• Previous experience in a customer service environment.
• Excellent verbal and written communication skills including influencing and relationship building.
• Keen eye for detail and organisation, with the ability to retain information on multiple products and their terms.
• The ability and desire to deliver a consistently positive customer experience, even under pressure
• Keen eye for detail, with the ability to retain information on multiple products and their terms
• Curiosity and initiative to find solutions - to solve problems in order to reach a positive outcome

Our dream candidate will also have

• Proven experience within the Dental industry.
• Be GDC registered.
• An understanding and knowledge of the principles of clinical governance and compliance in dentistry.

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards
• Give as you earn
• 3 volunteering days

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. You can expect to be in the office once per week.

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

• Screening call with Talent Acquisition Team
• Aptitude assessment
• Face to Face with the hiring manager and team
• Offer

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team: [email protected].

Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.