• Previous experience in a fast-paced customer service environment
• The ability and desire to deliver a consistently positive customer experience, even under pressure
• Digital savvy and the ability to work with multiple communication channels and systems
• Keen eye for detail, with the ability to retain information on multiple products and their terms
• Excellent verbal and written communication skills
• A track record of exceeding customer expectations
• Curiosity and initiative to find solutions - to solve problems in order to reach a positive outcome
Ideally you may have:
• Telephony experience from previous work in a target-driven environment
• Claims experience from previous work in a target-driven environment
What’s in it for you
As well as a competitive salary, our benefits package includes:
• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards
• Give as you earn
• 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.