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About The Role
We have vacancies available on a permanent and fixed term contract basis with our customer contact teams!

If the below sounds like the role for you we'd love to hear from you!

We're passionate about delivering award winning customer service. Our Customer Service department is at the heart of what we do, which is helping people make the most of life through better everyday health. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health plans make it easier for our customers to get the healthcare treatments they need, when they need them.

You’ll be:

Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.

Providing customers with information which is complete, accurate and up-to-date.

Taking full ownership of queries and following them through to a successful outcome.

Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.

Part of a training academy designed to give you all the support you need to succeed.

About You

To be successful in this role you'll need:

  • Previous customer service experience
  • The ability to deliver a consistently positive customer experience, even under pressure
  • Basic Microsoft Office skills
  • Data Input experience with accuracy in processing customer requests
  • Excellent verbal and written communication skills
  • A track record of exceeding customer expectations

In Return

As well as a competitive basic salary you’ll receive:

  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • Group annual bonus (discretionary) up to 5% of annual salary
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A flexible spending allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, fitness equipment/clothing and more
  • Free Simplyhealth Cash Plan or Dental Plan
Your Recruitment Journey
At Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

· Pre-set video interview
· Verbal and numerical aptitude test
· Competency style interview
· Role Play
· Presentation
· Working styles questionnaire

If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; talentacquisitionteam@simplyhealth.co.uk