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About The Role
***Permanent and fixed term contracts are available***

As part of our valuable retention team, you’ll take and make phone calls with Simplyhealth customers who may want to cancel their policy. You’ll communicate with confidence, understand their concerns, and find creative solutions - so they can continue to enjoy everyday healthcare.

With a range of approaches at your disposal, from sourcing a more suitable plan to offering a free month of cover, you’ll build on your empathetic customer service with effective sales skill to ensure everyone you speak to feels valued, listened to, and satisfied with the outcome.
Our retention team are currently working Monday to Friday 9am - 5pm but please note that the hours may revert back to the following during 2021 (Advisors will be available between the hours of 9am and 8pm Monday to Friday and 9am - 3pm Saturdays. Successful candidates must be flexible to work 7 hour shifts between these times on a rota basis along with one in four Saturdays. For the Saturday worked you'll receive a lieu day off in the week.)

Please note this role will be contractually based from our head office in Andover, Hampshire, however, will be home based until further notice due to COVID-19.
About You

Each member of the retention team comes from a unique career path. But what we all have in common is our drive, enthusiasm, and confidence on the phone. So we’re looking for a great communicator with experience in customer service and phone conversations – and ideally a good grasp of sales.

As a Customer Retention Advisor, you’ll happily take on any challenging situation or difficult conversation. Organised and independent, you’ll feel right at home in an energetic workplace and you’ll share our passion for hitting targets to ensure our customers continue to look after their everyday health.

In Return

You’ll receive a competitive basic salary plus benefits including:

  • Group annual bonus (discretionary) up to 5% of annual salary
  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A yearly company funded allowance of £500 that you can choose to use against great benefits such as critical illness, private medical insurance, shopping vouchers and more
  • A company paid health plan
  • 4 x Life Assurance
Your Recruitment Journey
At Simplyhealth we’re focused on providing an application, assessment and onboardinAt Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

· Pre-set video interview
· Verbal and numerical aptitude test
· Competency style interview
· Role Play
· Presentation
· Working styles questionnaire

If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; talentacquisitionteam@simplyhealth.co.uk