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About The Role

Part time - Approximately 14 hours per week
Bi weekly shift pattern
Week 1: Saturday 8am – 8pm, Sunday 10am – 2pm
Week 2: Saturday 8am – 4pm, Sunday 4pm -12pm

We have an opportunity available for a Customer Service Advisor working as part of our 24/7 emergency dental helpline team, covering a variety of shift patterns outside of our normal office opening hours.

Our Dental Payment Plan customers receive a supplementary insurance benefit covering them to receive emergency dental treatment when away from their registered dental practice. As an out of hours Customer Service Advisor you'll be part of a team who take inbound calls from patients in need of emergency dental treatment, supporting them with non-medical advice whilst making outbound calls to dental practices to secure an appointment for them. The role will also involve taking general customer service queries and responding to emails from our customers where you'll provide an excellent level of customer service to ensure their queries are resolved.

To get you up to speed we'll need you to attend remote training for two to three weeks for as close to full time as possible, Monday to Friday 8am - 4pm.

Please note the full time salary of £19,000 will be pro rata'd to reflect the hours you work and overtime opportunities will be available to cover weekends, nights and bank holidays.

These shifts will remain home based where we will provide you with a laptop and phone, regardless of the Covid situation however you may be required to attend our Andover office for future meetings and workshops.

About You

Customers calling the Helpline will often be in a stressful situation so the ability to communicate effectively and remain calm are key. You'll have a real desire to help each caller and use your initiative to proactively source an appointment for them, keeping them updated with your progress at every opportunity.

You'll be comfortable working on your own and be able to use your own initiative to resolve customer queries whilst your accurate keyboard skills will ensure you are navigating and updating our systems correctly.

In Return

You’ll receive a competitive basic salary plus an excellent total benefits package:

  • Group annual bonus (discretionary) up to 5% of annual salary
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • A yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more
  • Free health cash plan or dental payment plan
  • 4 x Life Assurance
Your Recruitment Journey

At Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

  • Pre-set video interview
  • Verbal and numerical aptitude test
  • Competency style interview
  • Role Play
  • Presentation
  • Working styles questionnaire

If successful, we’ll contact you to tell you the great news of your offer and welcome to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; talentacquisitionteam@simplyhealth.co.uk.