• Sign In
  • |
  • Register
About The Role

6 month fixed term contract

Are you good at talking to customers and putting a smile on their faces

If the answer is yes, this may be just what you’re looking for.

Our Customer Service department is at the heart of what we do, which is helping people and make the most of life through better everyday health. Our Customer Service Advisors play a crucial part in this by answering customer queries about our dental payment and pet health plans over phone, email and web chat to ensure they receive the best service possible. Our payment plans make it easier for our customers to keep onto of their health by preventing problems before they occur.

You’ll be:

Dealing with customers and healthcare professionals 
via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.

Providing customers with information which is complete, accurate and up-to-date.

Taking full ownership of queries and following them through to a successful outcome.

Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.

Working standard office hours - Our Winchester call centre team are available between the hours of 9am and 5pm Monday to Friday.
(Please note this role will be home based until further notice due to COVID-19 whilst we await a return to the Winchester office)

About You

To be successful in this role you'll need:

  • Previous customer service experience – this can be face-to-face, phone, email or web chat
  • The ability to deliver a consistently positive customer experience, even under pressure
  • Basic Microsoft Office skills
  • Data Input experience with accuracy in processing customer requests
  • Excellent verbal and written communication skills
  • A track record of exceeding customer expectations

Essential Criteria

We are following current government guidance with reference to working safely and where possible all employees are home-based, to ensure your success you’ll need to have;

·       Access to a dedicated working space

·       Sufficient home broadband to enable you to work uninterrupted at home

In Return

As well as a competitive basic salary you’ll receive:

  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days!
  • Free Park & Ride travel
  • Group annual bonus (discretionary) up to 5% of annual salary
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A yearly allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, gym membership, fitness equipment and much more!
  • Free Simplyhealth Cash Plan or Dental Payment Plan
  • 4 x Life Assurance

Our Values

Our values are our behaviours driven by what we find important, the way in which we act or conduct ourselves towards others, and, the proof we are living our values. We look for the right values and behaviours in you, in addition to the skills needed to do the job.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.