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About The Role
21.5 Hours per week - Wednesdays, Thursdays and Fridays
Our Pet Health Plans are designed to help pet owners care for their pets by ensuring that they are protected against everyday curable illnesses. We work closely with the veterinary industry to ensure that preventative healthcare is at the forefront of a pet owners mind.

As a Customer Service Advisor within our Vets team you’ll work as part of a vibrant and fast paced group of individuals, where you’ll be the first point of contact by phone and email for pet owners, providing excellent customer service to resolve queries relating to their pets health plan.

From day one you’ll receive support from our development coordinator to ensure you have the tools to succeed in the role as you work through a training plan tailored to you.
Please note this opportunity is a 6 month fixed term contract.
About You
We’re looking for someone who loves providing excellent customer service and is able to speak confidently to our pet owners over the phone to resolve their queries. You’ll be comfortable working within high pressured situations and have great attention to detail. An interest in animals is not necessarily required….but it definitely helps!
As well as a competitive basic salary you’ll receive:

  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • Free Park and Ride travel
  • Group annual bonus (discretionary) up to 5% of annual salary
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more
  • Free health cash plan or dental plan
  • 4 x Life Assurance
Our Values

Our values are our behaviors driven by what we find important, the way in which we act or conduct ourselves towards others, and, the proof we are living our values. We look for the right values and behaviors in you, in addition to the skills needed to do the job.

Apply today #FindYourFuture

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.