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About The Role

Do you enjoy providing support to users on IT hardware?

Are you a confident communicator across all channels?

We’ve been transforming Simplyhealth since 2014 and for the last 18 months we’ve really picked up the pace. Having recently come together as one Simplyhealth team, under one new brand we’re continuing to transform our business to reach our 2024 ambition, grow Simplyhealth and ultimately deliver our powerful purpose.

We’re now looking to grow our desktop support team and enable us to provide the best level of care and proactively assist in hardware builds and deployments.

About The Role

Based in our modern Andover office, you’ll be working alongside our senior and lead technical engineers to provide a first rate customer journey. Ensuring that support requests are responded to, triaged and resolved in a timely fashion.

You’ll be providing endpoint support from initial delivery to ongoing maintenance and changes such as moves across the Simplyhealth Group on all of our physical kit, alongside playing a key role in the delivery a number of projects.

 

About You

About You

Our employees are the heartbeat of Simplyhealth, and we need driven individuals that have the desire to work as a team and gain a rich understanding of their customer’s needs.  

You’ll have the ability to work flexibly and across a multitude of platforms, always ready to seek help when needed and be solution driven.

Due to the demands on this team the successful candidate will need proven experience of working in an IT desktop and remote support environment, with high levels of initiative.

In Return

As well as a competitive basic salary you’ll receive:

  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • Group annual bonus (discretionary) up to 6.5% of annual salary
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more
  • Simplyhealth core product choice: Cash plan or Dental plan
  • 4 x Life Assurance
Our Values

Our values are our behaviors driven by what we find important, the way in which we act or conduct ourselves towards others, and, the proof we are living our values. We look for the right values and behaviors in you, in addition to the skills needed to do the job.

Apply today #FindYourFuture.