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About The Role
12 month Fixed Term Contract
Monday to Friday 9am - 5pm, one in four Saturdays 9am - 5pm

As part of our valuable retention team, you’ll take and make phone calls with Simplyhealth customers who may want to cancel their policy. You’ll communicate with confidence, understand their concerns, and find creative solutions - so they can continue to enjoy everyday healthcare.

With a range of approaches at your disposal, from sourcing a more suitable plan to offering a free month of cover, you’ll build on your empathetic customer service with effective sales skill to ensure everyone you speak to feels valued, listened to, and satisfied with the outcome.
Our department is open 8am - 8pm Monday to Friday and 9am to 5pm on Saturdays, therefore on occasions flexibility may be required to work varying shift patterns.

About You

Each member of the retention team comes from a unique career path. But what we all have in common is our drive, enthusiasm, and confidence on the phone. So we’re looking for a great communicator with experience in customer service and phone conversations – and ideally a good grasp of sales.

As a Customer Retention Advisor, you’ll happily take on any challenging situation or difficult conversation. Organised and independent, you’ll feel right at home in a loud, energetic workplace. And you’ll share our passion for healthy living, hitting our targets, and finding the fun in every day.

About The Company

Our business

Simplyhealth help people manage their everyday healthcare needs, so they can make the most of life! That’s why today we ensure over three million people in the UK have access to the health products, services and support that they need, when they need and at a price they can afford.

We live by our purpose. We’re proud to be the leading provider of everyday health cash plans, dental payment and pet health plans. And whilst we may be 145 years old, we’re not afraid to innovate.

In return 

Our aim is to truly invest in our employees by delivering a purpose-built benefit offering, aimed at individual lifestyles and promoting health and wellbeing.

Upon joining the Simplyhealth family you’ll get an amazing 28 days annual leave, plus bank holidays with an option to buy or sell a further 5 days!

A few new additions to our benefits are:

  • Flex pot, a yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and much more.

  • A pension scheme with a 6% company contribution before you even add, if you decide to contribute 4% or above Simplyhealth will then add a further 4% which can either be allocated to your pension fund, used to pay off your student loan or even saved into our First-time Home owner scheme.

On top of this you’ll be enrolled on our yearly target bonus of 5%, alongside our recognition award scheme, this can be up to £1,500 and is for all of the times when you really push boundaries, producing the WOW factor and deliver something truly world class!

Before you go, it’s worth mentioning you will be part of making a long term difference to millions of people, our strategy from the outset, is to care about the positive impact of our work rather than flaunting the numbers. That's why, not only do we reinvest our profits, we have a corporate giving strategy 'purpose beyond business', a yearly donation of 10% from the group profit, alongside regular volunteering days and further staff donations to ensure we are making a difference.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.