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About The Role
As a Clinical Mediation Advisor based in our Winchester office you'll play an integral part in the support service we provide to our member dentists and their patients who have a dental payment plan through Simplyhealth.
You'll administer and mediate clinical complaint cases between our member dentists and their patients which have a dental plan, using an alternative dispute resolution approach to reach an outcome that minimises reputational and financial risk. Liaising with both parties you'll also have contact with legal advisors and both the General Dental Council and Dental Complaints Service.
This role is Monday to Friday, 9am to 5pm.
About You
With a heavy focus on providing exceptional customer service you'll be comfortable handling sensitive situations and liaising with a variety of external parties. You'll have previous experience within a complaints environment and be able to demonstrate a methodical and non judgmental approach to your thinking to ensure impartiality and that a fair process is followed. Previous experience within the dental industry would be highly advantageous however it is not an essential requirement of the role.
Please let us know if you require any alterations or adjustments to support you through your recruitment journey with us, our email address is talentacquisitionteam@simplyhealth.co.uk.
About The Company
Our business

Simplyhealth help people manage their everyday healthcare needs, so they can make the most of life! That’s why today we ensure over three million people in the UK have access to the health products, services and support that they need, when they need and at a price they can afford.

We live by our purpose. We’re proud to be the leading provider of everyday health cash plans, dental payment and pet health plans. And whilst we may be 145 years old, we’re not afraid to innovate.

In return 

Our aim is to truly invest in our employees by delivering a purpose-built benefit offering, aimed at individual lifestyles and promoting health and wellbeing.

Upon joining the Simplyhealth family you’ll get an amazing 28 days annual leave, plus bank holidays with an option to buy or sell a further 5 days!

A few new additions to our benefits from 2018 are:

  • Flex pot, a yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and much more.

  • A pension scheme with a 6% company contribution before you even add, if you decide to contribute 4% or above Simplyhealth will then add a further 4% which can either be allocated to your pension fund, used to pay off your student loan or even saved into our First-time Home owner scheme.

On top of this you’ll be enrolled on our yearly target bonus of 5%, alongside our recognition award scheme, this can be up to £1,500 and is for all of the times when you really push boundaries, producing the WOW factor and deliver something truly world class!

Before you go, it’s worth mentioning you will be part of making a long term difference to millions of people, our strategy from the outset, is to care about the positive impact of our work rather than flaunting the numbers. That's why, not only do we reinvest our profits, we have a corporate giving strategy 'purpose beyond business', a yearly donation of 10% from the group profit, alongside regular volunteering days and further staff donations to ensure we are making a difference.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.