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About The Role

We’re looking for a Customer Relations Case Handler on a 12 month fixed term contract to join our busy complaints team. As a health solutions provider our products terms and conditions change in line with business and industry requirements. These changes can cause confusion for our customers which is where you’ll come in!

You’ll manage customer complaints and complex queries to understand what customers challenges are. You’ll liaise with internal colleagues and investigate cases to understand the root cause of issues and ensure you are delivering prompt, empathetic feedback to customers that ensures a fair outcome resolution for them whilst addressing all of their concerns.

This is an ideal opportunity for someone who has experience having difficult conversations with customers and enjoys the challenge and reward of resolving cases. Your experience could be in handling complaints in a regulated environment, dealing with difficult cases (for e.g. insolvency) or even chasing debt as part of a credit control team.

Please note we have a ‘smart working’ policy with flexible remote working. We will consider applications across the UK, however, there may be a requirement to attend meetings at our Hampshire head office.

About You

To be considered for this role you have to demonstrate:

  • Experience of resolving complaints over the telephone
  • Outstanding verbal and written communication skills
  • An investigative mind and strong problem solving skills
  • Excellent attention to detail
  • A desire to go above and beyond for customers

We’ll provide you with full product training, virtual support, eLearning modules, job shadowing and ‘on the job’ complaint handling to ensure you get fully up-to-speed. We appreciate everyone learns at a different pace and we will tailor our approach to suit you.

In Return

We’ll pay you a competitive basic salary from £22,400 (depending on experience) plus:

  • Discretionary annual group bonus
  • Prorated 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A yearly company funded allowance that you can choose to use against some great benefits such as critical illness, private medical insurance, or, shopping vouchers and more
  • Simplyhealth core product choice: Cash plan or Dental plan
  • 4 x Life Assurance (with the option to increase)
Your Recruitment Journey
At Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

· Pre-set video interview
· Verbal and numerical aptitude test
· Competency style interview
· Role Play
· Presentation
· Working styles questionnaire

If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; [email protected]
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