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About The Role
We have 2 positions available to join our homebased Out of Hours Customer Service Team:

Vacancy 1 - Permanent - 14 hours per week
Thursdays: 4pm - Midnight
Saturdays: 8am - 4pm
Vacancy 2 - Contract until July 2023 - 11 hours per week
Saturdays: 10am - 2pm
Sundays: 8am - 4pm

Our Dental Payment Plan customers receive a supplementary insurance benefit covering them to receive emergency dental treatment when away from their registered dental practice. As an Out of Hours Customer Service Advisor you'll be part of a team who take inbound calls from patients in need of emergency dental treatment, supporting them with non-medical advice whilst making outbound calls to dental practices to secure an appointment for them. The role will also involve taking general customer service queries and responding to emails from our customers where you'll provide an excellent level of customer service to ensure their queries are resolved.

To get you up to speed we'll need you to attend remote training for two to three weeks for as close to full time as possible, Monday to Friday 9am - 5pm. Once you begin working your contracted shift pattern overtime opportunities will become available to cover weekends, nights and bank holidays.
About You
Customers calling the Helpline will often be in a stressful situation so the ability to communicate effectively and remain calm are key. You'll have a real desire to help each caller and use your initiative to proactively source an appointment for them, keeping them updated with your progress at every opportunity.

You'll be comfortable working on your own and be able to use your own initiative to resolve customer queries whilst your accurate keyboard skills will ensure you are navigating and updating our systems correctly.

In Return

As well as a competitive basic salary you’ll receive:

  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days (pro rata for the hours worked)
  • Group annual bonus (discretionary) up to 5% of annual salary
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A flexible spending allowance of £600 that you can choose to use against some great benefits such as shopping vouchers, fitness equipment/clothing and more
  • A company paid health plan allowing you to access free healthcare appointments for Dental, Optical, Physio and more!
Your Recruitment Journey
At Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

· Pre-set video interview
· Verbal and numerical aptitude test
· Competency style interview
· Role Play
· Presentation
· Working styles questionnaire

If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; talentacquisitionteam@simplyhealth.co.uk