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About The Role
FTC until December 2022
 
You’ll play an important role in establishing and managing, our current and new relationships with 3rd party providers for our customer service administration team.

We’ll look to you to monitor quality and drive performance of works completed, ensure service levels are continually met, provide recommendations and or insight on capacity need and identify and resolve live or potential issues that could impact Simplyhealth.

2022 at Simplyhealth is going to be exciting, our transformation programmes are really picking up pace, we’re working where we work best and we’re recognising where we can continue to make improvements so we can deliver our purpose to improve access to healthcare, for the many, for the long term.

Please note this role will be predominantly homebased in line with our new ‘smart working’ approach; there may be a requirement to attend ad-hoc meetings at our Hampshire head office in line with government guidelines.

About You

Our employees are the heartbeat of Simplyhealth, we’re looking for a passionate individual that show positivity under strain, show bravery and commitment to do the right thing and can confidently communicate complex information to all level of stakeholder simply, both written and verbal.

We’re seeking an organised problem solver, who enjoys making and building productive relationships with colleagues whilst having a hunger for delivering results. You’ll have experience of managing and leading an effective Outsourced relationship, ideally within a customer service environment and have proven ability to manage and motivate people.

In Return 


As well as a competitive basic salary you’ll receive:

  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A yearly company funded allowance of £600 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more
  • Simplyhealth core product choice: Cash plan or Dental plan
  • 4 x Life Assurance
Your Recruitment Journey
At Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

· Pre-set video interview
· Verbal and numerical aptitude test
· Competency style interview
· Role Play
· Presentation
· Working styles questionnaire

If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; talentacquisitionteam@simplyhealth.co.uk
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