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About The Role
We're passionate about delivering award winning customer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health plans make it easier for our customers to get the healthcare treatments they need, when they need them.

You’ll be:

Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.

Providing customers with information which is complete, accurate and up-to-date.

Taking full ownership of queries and following them through to a successful outcome.

Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.

Part of a training academy designed to give you all the support you need to succeed.

Working 35 hours per week, Monday to Friday.

Contract type, We have a variety of contract types available that include temporary and permanent.

Please note this role will be predominantly homebased in line with our new ‘smart working’ approach; there may be a requirement to attend ad-hoc meetings at our Hampshire head office in line with government guidelines.

About You

To be successful in this role you'll need:

  • Previous customer service experience over the telephone
  • The ability to deliver a consistently positive customer experience, even under pressure
  • Basic Microsoft Office skills
  • Data Input experience with accuracy in processing customer requests
  • Excellent verbal and written communication skills
  • A track record of exceeding customer expectations

In Return

As well as a competitive basic salary you’ll receive:

  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • Group annual bonus (discretionary) up to 5% of annual salary
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A flexible spending allowance of £600 that you can choose to use against some great benefits such as shopping vouchers, fitness equipment/clothing and more
  • A company paid health plan allowing you to access free healthcare appointments for Dental, Optical, Physio and more!
Your Recruitment Journey
At Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

· Pre-set video interview
· Verbal and numerical aptitude test
· Competency style interview
· Role Play
· Presentation
· Working styles questionnaire

If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions;