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About The Role

We’re on the hunt for an Application Support Engineer to  deliver top quality user support across multiple systems really acting as the interface between the technology and our employees.


What you’ll do;

  • Provide 2nd line support to the wider business providing operational and technical support across Simplyhealth’s major business applications and services.
  • Preform incident triage and impact analysis.
  • Troubleshoot complex issues across a variety of systems.
  • Root cause analysis of all reported issues.
  • Using the tools and processes we have in place to monitor systems and services to identify issues proactively.
  • Preform data fixes/ configuration changes.  


Smart Working is our plan for the way we’d like to work at Simplyhealth! Smart Working is all about flexibility, giving colleagues the best of all worlds – working from home, the office or on the move. This means, your day-to-day activities can be undertaken remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, inductions.


About You

  • Previous experience of dealing with IT incidents and monitoring of IT Systems and services
  • Knowledge and understanding of ITIL
  • Good SQL skills
  • Experience of supporting both Cloud and On Premise applications/services
  • Experience of using tools such as Kibana (ELK Suite), JIRA/Confluence
  • Superb attention to detail
  • Excellent customer service and organisational skills
  • Ability to work both independently and collaboratively


About Us

2022 at Simplyhealth is already an exciting year for us; we’re celebrating our 150th birthday, it’s the first year of a new 3-year strategy and the start of an ambitious 10-year vision to realise our purpose ‘improving access to healthcare for all in the UK’. We’re here to help others live their best lives. Through joining Simplyhealth and living our values, we hope we can help you live yours. If these values resonate, we’d love to hear from you!

Our Values

  • Courage and Curiosity - So we deliver profits for a purpose
  • Trust and Kindness - Because our customers, colleagues and communities are at the heart of what we do
  • All Together Healthier - Enabling better health outcomes together

Our Benefits

  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • Free health cash plan or dental payment plan
  • A yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more
Your Recruitment Journey
At Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

· Pre-set video interview
· Verbal and numerical aptitude test
· Competency style interview
· Role Play
· Presentation
· Working styles questionnaire

If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; [email protected]