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About The Role
Fixed term contracts available
 
*Previous customer service experience over the phone is esstential*

As part of our valuable retention team, you’ll take and make phone calls with Simplyhealth customers who may want to cancel their policy. You’ll communicate with confidence, understand their concerns, and find creative solutions - so they can continue to enjoy everyday healthcare.

With a range of approaches at your disposal, from sourcing a more suitable plan to offering a free month of cover, you’ll build on your empathetic customer service with effective sales skill to ensure everyone you speak to feels valued, listened to, and satisfied with the outcome.

Our Retention team is open between 9am - 6pm Monday to Friday & Saturdays 9am – 3pm. 
 
We offer flexibility around your lifestyle and family and have a range of work patterns available from 5 days per week, evenings & weekends and even a shorter week (4 days).
 
Full time hours are based on 35 hours per week, minimum contracts available are 28 hours per week.
About You

Each member of the retention team comes from a unique career path. But what we all have in common is our drive, enthusiasm, and confidence on the phone. So we’re looking for a great communicator with experience of telephone based customer service and ideally a good grasp of sales.

As a Customer Advisor in our Retention team, you’ll happily take on any challenging situation or difficult conversation. Organised and independent, you’ll feel right at home in an energetic workplace and you’ll share our passion for hitting targets to ensure our customers continue to look after their everyday health.

In Return

You’ll receive a competitive basic salary plus benefits including:

  • Group annual bonus (discretionary) up to 5% of annual salary
  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • Working from homes allowances
  • A yearly allowance of £500 that you can choose to use against great benefits such as shopping vouchers, fitness accessories and more
  • A company paid health plan allowing you to claim money back for Dental, Optical, Physio appointments and more!
Your Recruitment Journey

At Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

  • Pre-set video interview
  • Verbal and numerical aptitude test
  • Competency style interview
  • Role Play
  • Presentation
  • Working styles questionnaire

If successful, we’ll contact you to tell you the great news of your offer and welcome to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; talentacquisitionteam@simplyhealth.co.uk.